Contact ID codes

[motley me]

I have a couple of accounts that are sending an "e378" sometimes. they are
on DSC 832 panels sending auto CID.

I have looked up the codes and they are cross zone troubles.

I talked to DSC tech support and had to tell the tech what the code was.
all he could tell me was there is no code in the event buffer for that.

he kept saying that wasn't even a valid code.

any one know what conditions will cause this code?

[Norton Nescio]

Post by motley me
I have a couple of accounts that are sending an "e378" sometimes. they are
on DSC 832 panels sending auto CID.
I have looked up the codes and they are cross zone troubles.
I talked to DSC tech support and had to tell the tech what the code was.
all he could tell me was there is no code in the event buffer for that.
he kept saying that wasn't even a valid code.
any one know what conditions will cause this code?

any alt comm path on those accounts?

[motley me]

Post by Norton Nescio

Post by motley me
I have a couple of accounts that are sending an "e378" sometimes.
they are on DSC 832 panels sending auto CID.
I have looked up the codes and they are cross zone troubles.
I talked to DSC tech support and had to tell the tech what the code
was. all he could tell me was there is no code in the event buffer
for that.
he kept saying that wasn't even a valid code.
any one know what conditions will cause this code?

any alt comm path on those accounts?

No, just a single POTS line

[Irv]

378 has many descriptions... Your explanation is the same as MAS(termind)'s
signal lookup table which is identical to the MX8000's description. SIMSII
lookup table calls it Double Knock Buffer report... Which may give you a
further clue to how the panel manufacturer is using it. If you have double
knock turned on, this makes sense. If you don't, it does not. To understand
how DSC has used this code, download the panel buffer and look at the
previous conditions that caused it.

If I had to take a wild guess, I'd say it's probably the signal that is sent
when you program double knock, but the 2nd hit doesn't come. In that case,
the panel has two choices.. Throw it away or send some kind of message that
lets you know what happened...

Post by motley me
I have a couple of accounts that are sending an "e378" sometimes. they are
on DSC 832 panels sending auto CID.
I have looked up the codes and they are cross zone troubles.
I talked to DSC tech support and had to tell the tech what the code was.
all he could tell me was there is no code in the event buffer for that.
he kept saying that wasn't even a valid code.
any one know what conditions will cause this code?
--
Tommy Lee

[Mark Leuck]

Post by motley me
I have a couple of accounts that are sending an "e378" sometimes. they are
on DSC 832 panels sending auto CID.
I have looked up the codes and they are cross zone troubles.
I talked to DSC tech support and had to tell the tech what the code was.
all he could tell me was there is no code in the event buffer for that.
he kept saying that wasn't even a valid code.
any one know what conditions will cause this code?
--
Tommy Lee

It is a valid code, you have a report code in 328

[James B]

Post by Mark Leuck

Post by motley me
I have a couple of accounts that are sending an "e378" sometimes. they are
on DSC 832 panels sending auto CID.
I have looked up the codes and they are cross zone troubles.
I talked to DSC tech support and had to tell the tech what the code was.
all he could tell me was there is no code in the event buffer for that.
he kept saying that wasn't even a valid code.
any one know what conditions will cause this code?
--
Tommy Lee

It is a valid code, you have a report code in 328

This is from the Ademco web site;

378
Cross-zone Trouble
The specified zone in a cross-zone configuration has faulted without a
fault on its corresponding cross-zone in a specific time period

James

[Crash Gordon]

like a pre-alarm on that cross zoned zone
--
**Crash Gordon**







"James B" <***@gmail.com> wrote in message news:e1fe1a83-20ed-4cad-8285-***@s8g2000prg.googlegroups.com...
| On Apr 3, 7:52 pm, "Mark Leuck" <***@tx.rr.com> wrote:
| > "motley me" <***@leesecurity.nospam.net> wrote in message
| >
| > news:***@216.168.3.44...
| >
| > > I have a couple of accounts that are sending an "e378" sometimes. they
are
| > > on DSC 832 panels sending auto CID.
| >
| > > I have looked up the codes and they are cross zone troubles.
| >
| > > I talked to DSC tech support and had to tell the tech what the code
was.
| > > all he could tell me was there is no code in the event buffer for
that.
| >
| > > he kept saying that wasn't even a valid code.
| >
| > > any one know what conditions will cause this code?
| >
| > > --
| > > Tommy Lee
| >
| > It is a valid code, you have a report code in 328
|
| This is from the Ademco web site;
|
| 378
| Cross-zone Trouble
| The specified zone in a cross-zone configuration has faulted without a
| fault on its corresponding cross-zone in a specific time period
|
| James

[motley me]

Post by James B
This is from the Ademco web site;
378
Cross-zone Trouble
The specified zone in a cross-zone configuration has faulted without a
fault on its corresponding cross-zone in a specific time period
James

Thanks, that explains what i was seeing on checking the buffers. one of the
zones in a cross faulted without the other.


Still it's funny that tech support couldn't even identify the code.

[alarman]

Post by motley me
Still it's funny that tech support couldn't even identify the code.

Not really. DSC's tech support is terrible. My grandmother knows more about
their panels than they do, and she's been dead since 1987.

[Jim]

Post by alarman

Post by motley me
Still it's funny that tech support couldn't even identify the code.

Not really. DSC's tech support is terrible. My grandmother knows more about
their panels than they do, and she's been dead since 1987.

I'll second that ...... and my grandmother has beed dead a lot longer
than that.

[Just Looking]

DSC tech support?
If you speak French it might be okay.

Post by motley me

Post by James B
This is from the Ademco web site;
378
Cross-zone Trouble
The specified zone in a cross-zone configuration has faulted without a
fault on its corresponding cross-zone in a specific time period
James

Thanks, that explains what i was seeing on checking the buffers. one of the
zones in a cross faulted without the other.
Still it's funny that tech support couldn't even identify the code.
--
Tommy Lee

[Robert L Bass]

Post by motley me
I have a couple of accounts that are sending an "e378" sometimes. they are
on DSC 832 panels sending auto CID.
I have looked up the codes and they are cross zone troubles.

That is correct. The SIA standard defines E378 as a cross zone trouble.
There should be a zone ID after the code. That should help determine what the
cause is. Assuming you haven't used cross-zoning, there may be another
possibility. DSC allows you to set your own Contact ID codes. I don't know
if it's also possible with SIA but if it is, you might have some zone
programmed to send it. I've only programmed a few Power832 systems -- none
recently -- so it's possible this has been changed.
--
Regards,
Robert L Bass

==============================>
Bass Home Electronics
4883 Fallcrest Circle
Sarasota · Florida · 34233
http://www.bassburglaralarms.com
Sales & Tech Support 941-925-8650
Customer Service 941-870-2310
Fax [phone]
==============================>

[Frank Olson]

Post by Robert L Bass

Post by motley me
I have a couple of accounts that are sending an "e378" sometimes. they are
on DSC 832 panels sending auto CID.
I have looked up the codes and they are cross zone troubles.

That is correct. The SIA standard defines E378 as a cross zone trouble.

I find it amazing that you're going on about SIA when the panels in
quesiton are transmitting auto CID.

Post by Robert L Bass
There should be a zone ID after the code. That should help determine
what the cause is. Assuming you haven't used cross-zoning, there may be
another possibility. DSC allows you to set your own Contact ID codes.
I don't know if it's also possible with SIA but if it is, you might have
some zone programmed to send it. I've only programmed a few Power832
systems -- none recently -- so it's possible this has been changed.

RTFM. You can program your own SIA codes as well. That's been a
"feature" for some time, Goofy!

If you haven't worked with the product, why not let the few who have
answer? You've just gotta get that sig line in, don'tcha?

[Mark Leuck]

Post by Frank Olson

Post by Robert L Bass

Post by motley me
I have a couple of accounts that are sending an "e378" sometimes. they are
on DSC 832 panels sending auto CID.
I have looked up the codes and they are cross zone troubles.

That is correct. The SIA standard defines E378 as a cross zone trouble.

I find it amazing that you're going on about SIA when the panels in
quesiton are transmitting auto CID.

I find it amazing you didn't know that Ademco gave the Contact ID protocol
to the SIA association a number of years ago, Contact ID is indeed a SIA
standard

[Frank Olson]

Post by Mark Leuck

Post by Frank Olson

Post by Robert L Bass

Post by motley me
I have a couple of accounts that are sending an "e378" sometimes. they are
on DSC 832 panels sending auto CID.
I have looked up the codes and they are cross zone troubles.

That is correct. The SIA standard defines E378 as a cross zone trouble.

I find it amazing that you're going on about SIA when the panels in
quesiton are transmitting auto CID.

I find it amazing you didn't know that Ademco gave the Contact ID protocol
to the SIA association a number of years ago, Contact ID is indeed a SIA
standard

It's now one of the SIA standards. You can program an 832 to report CID
or SIA. While they're all part of the same overall "standard", some of
the codes are way different. Why am I telling you this? :-)