Post by JohnI definitely own it. No question. They don't refute it. It is just
their "policy" that under no circumstances to they give access to
dealer-level programing to end users. Period. Even after they are no
longer being monitored by them.
This is fairly common practice in the industry. It's crooked and rotten.
Take them to your local court of small claims. Also, document every
communication with them and send letters to the consumer editors of every
newspaper, radio and television station in your area. You can also create a
website detailing what they're doing. Only state in print what you can
prove though. Your objective is to become such a pain in ADT's derriere
that they accede to your request.
They and several dishonest alarm company reps who post here will make up
endless excuses to justify this company's dishonest practices. A few honest
dealers will decry their actions.
You should also send a letter to your state's attorney general detailing
what they have done -- how they sold you products but made it impossible for
you to use them fully. Send copies to the state licensing agency and (of
course) to the local media along with your other notes.
Don't send original documents to anyone, including the AG. They'll get lost
and you'll be unable to prove your case if it gets to court. Make
photocopies and send them.
In your legal action demand the entire purchase cost of the system be
returned to you, plus reasonable court costs. Whatever you do, don't give
up. These scum will keep ripping people off until they get hit hard for it.
Regards,
Robert
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